Tue 4 Sep 2007
I like watching sport on TV, and genuinely believe it is why God invented Plasma TV’s.
This year, the monopoly that Sky previously held on Premier League football has been broken and a new kid on the block has appeared. They are called Setenta Sports. You may have seen the adverts? Des Lynam in a burger van trying to convince someone it has nothing to do with Sultanas? Advertising at its very best.
Anyway, this ‘extra choice’ for us consumers means that I now have to subscribe to not one, but two sports channels if I want to watch when my team plays on the television. The really good news however is that Setanta Sports do not require an annual contract. According to their increasingly irritating advertising materials, you just pay £9.99 a month, with no annual contract as you have with Sky. Bargain eh? So I called up to discuss a subscription.
“Hello Setanta Sports.”
“Hello, I would like some details about your monthly subscription please. Is it really just £9.99 with no annual contract?”
“Yes.”
“And how do I sign up?”
“We can do that for you, with a one-off £10 set-up charge.”
“A set-up charge?”
“Yes, but it is only a one-off.”
“Err, still, that basically makes it £20 for the month doesn’t it?”
“Only if you want it for just one month.”
“Which I do. But even if I subscribe to your service for one thousand months, it still isn’t £9.99 a month on average, is it?”
“We prefer to see it as a one-off charge and £9.99 a month from then on.”
“Let’s agree to disagree on that point. So, I can just pay the £20 and then the service would stop working in one months time?”
“Err, no. You would need to cancel your subscription, it won’t stop automatically. Payment is by Direct Debit.”
“And how would I do that?”
“You can do that over the phone by giving us thirty days notice.”
“Hang on a minute. Thirty days notice? For a one month contract?”
“Yes.”
“So if I want to subscribe to your non-contract £9.99 a month sports channel, I have to sign up with you now, pay you £19.99 immediately, and then tell you I want to cancel my subscription straight away?”
“I would need to put you through to the cancellations department to do that, but you can’t cancel in the first month.”
“I can’t cancel it for a month? So I can’t actually subscribe for just one month at all, can I? And the absolute minimum I can spend with you, even though I only want to subscribe for one month, is £30?”
“Err, yes.”
“And what if I wanted to miss a month and watch again in December?”
“You would need to pay another £10 set-up charge.”
“And sign up for another two months, as a minimum?”
“Yes.”
[Click]
This is one consumer choice I shall be choosing not to take advantage of.
18 Responses to “Setanta Sports”










September 4th, 2007 at 9:09 am
First again yee-hah
September 4th, 2007 at 9:10 am
Hold on Angry, if your team are gong to play on the tv why the need to subscribe at all? Of course to be able to play on it they will be very very tiny people or risk falling off a lot….
Ever thought of taking up Subuteo?
September 4th, 2007 at 9:23 am
Actually I meant to put in more than that idiotic comment but my boss walked past at the wrong moment.
You should try getting rid of Virgin Media, when I switched from them to Sky, the woman on the phone accused me of being a willing dupe in Rupert Murdoch’s evil plan to restrict consumer choice and achieve world domination.
The argument that Sky were selling me what I wanted and Virgin wasn’t didn’t seem to impress her at all.
September 4th, 2007 at 9:34 am
Call me a sceptic, but there’s always a catch.
September 4th, 2007 at 10:37 am
You realise that Google Ads are advertising Setanta Sports on your comments box? I’d give them 10 out of 10 for cheek.
September 4th, 2007 at 10:41 am
Keef - Congrats!
Dr J - I know, how they fit in that magic box I’ll never know.
AFC - Always, absolutely bloody always!
Mr Farty - Indeed, the cheeky twats, but it’s someone reselling their stuff, I just checked. At least they are saying it’s £19.99 with one month pre-paid, which is a little bit more honest…
September 4th, 2007 at 11:06 am
*Sigh* the dark corner of essex where I live has no cable and we’re not allowed to put a satellite dish up on the property. 5 channels of outstanding choice, all crap. Still I s’pose its better than trying to choose between 32 channels of crap.
Why don’t you try supporting a local team that you can afford the tickets to go and see live Mr A?
GH.
September 4th, 2007 at 12:24 pm
how irritating.
but i just don’t *get* this fascination with watching sport
September 4th, 2007 at 12:46 pm
dude you rock, I need to set you upon Abbey National, Orange, Alliance & Leicester, HSBC, the Next Directory, NTL and BT (to name but only a few) for the drama-free, concise and brilliant way you cut through their shit where I can only ever manage “agggggggggggggggggggggaghajrhgkajfhkawyfkuahgekhaekgrhakeurygkahg”, throwing the phone through a window and storming out the room
September 4th, 2007 at 1:35 pm
ARGGHH I hate that so much…Just imagine how many people don’t ask all the questions though? They count on people being all goggle-eyed at the adverts and not actually asking what the terms and conditions are.
Really shit advertising..
September 4th, 2007 at 2:18 pm
Perhaps you have access to a sport bar/pub to watch the games? Benefits: free, drinking, opportunity to wear cowboy regalia.
September 4th, 2007 at 3:35 pm
Take my approach mate, support a really shit team, we’re never on TV so I don’t care.
September 4th, 2007 at 4:50 pm
Call advertising standards and complain. It does actually matter to do that, boring and pedestrian as it is!
September 4th, 2007 at 6:12 pm
Maybe season tickets are the way to go …
September 4th, 2007 at 8:41 pm
Hello Livid. Petronius here.
I sense a kindred spirit. I too am angry (and am with you on Setanta), but I channel my rage by poetry. I specialise in poems about snooker, but I thought you might see how I offload my existential angst in a recent work called ‘Donnie Darko’.
Here it is:
Donnie Darko
How I miss the Cold War;
We knew where we were back then:
The world would stop
With a great big pop
And we’d never be seen again.
WHY, DONNIE DARKO? WHY?
It would all have been down to the Russians,
The Trots, the Commies, the Reds.
Or to some it might seem
The American Dream
Might have got us all burned in our beds.
CRY, DONNIE DARKO! CRY!
Never fear, though, the world is still ending,
But at a much more leisurely pace:
With carbon emissions
And climactic conditions
We’ll bring down the whole human race.
FIE, DONNIE DARKO! FIE!
But it’s all so slow and so gradual,
We just can’t believe that it’s true;
Because the world won’t stop
With a great big pop,
But will slowly, steadfastly, stew.
DIE, DONNIE DARKO! DIE!
More cathartic outpourings can be found at
http://poemsbypetronius.blogspot.com.
We need to stick together. There’s an angry reader called Phrank. He’s even livider than you!
September 4th, 2007 at 10:40 pm
Excellent decision.
Sport isn’t what it’s cracked up to be anyway, load of rubbish if you ask me.
Except rugby of course,
and motor racing,
oh and cricket,
athletics,
erm
September 9th, 2007 at 5:17 pm
least your team gets on Sky / Setanta..tenta…whatever
September 11th, 2007 at 7:55 am
i m ripoff for £29.99 X 2 =£59.98 the first payment on Setanta sport,everytime when i call them i been given different number,till today i cant get my money back, if you give your bank details and that it, they can take what they want,say “TA TA” to Setanta.