I’ve had a few issues with my bank recently, mainly with them calling me and asking me who I am. But this has been resolved and we are now both confident of my identity.

Things have therefore proceeded as planned and I’ve had a sizeable deposit in my account (through my re-mortgage) which I was about to spread far and wide, mainly paying off debts and assisting the Nigerian Clergy. First of all, I paid off the credit card from the same bank that supplied the re-mortgage, which also handles my current account.

Alas, once the payment was completed, I could do no more.

I couldn’t make a payment to anyone else, I couldn’t even buy cinema tickets to Superman Returns. When I went to the ATM I couldn’t get any money out. I wandered to my local HSBC branch after work on Friday and tried their machine. Again, no cash was forth coming.

I was getting nervous as I had precisely £1.20 in cash on me, and I needed at least £3 to get my car out of the car-park to get home. What can you do in a pinstripe suit to make £1.80 on a Friday night?

I called HSBC from the red hot-line (not red-hot line) in the branch, as everyone had gone home. First of all, I asked them to identify themselves, and when I was satisfied they were indeed who they claimed to be, they went off to look into it.

About ten minutes later I get a call on my mobile.

“Hello Mr Angry, this is Charlotte from the Premier Account team.” the voice said, clearly knowing who I was, unlike her Indian based colleague of a few weeks ago.

“Hello Charlotte, do you have some good news?”

“Yes, your account has been reactivated, it was disabled as an anti-fraud measure due to some unusual activity.” (more…)

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I’ve had a few issues with my bank recently, mainly with them calling me and asking me who I am. But this has been resolved and we are now both confident of my identity.

Things have therefore proceeded as planned and I’ve had a sizeable deposit in my account (through my re-mortgage) which I was about to spread far and wide, mainly paying off debts and assisting the Nigerian Clergy. First of all, I paid off the credit card from the same bank that supplied the re-mortgage, which also handles my current account.

Alas, once the payment was completed, I could do no more.

I couldn’t make a payment to anyone else, I couldn’t even buy cinema tickets to Superman Returns. When I went to the ATM I couldn’t get any money out. I wandered to my local HSBC branch after work on Friday and tried their machine. Again, no cash was forth coming.

I was getting nervous as I had precisely £1.20 in cash on me, and I needed at least £3 to get my car out of the car-park to get home. What can you do in a pinstripe suit to make £1.80 on a Friday night?

I called HSBC from the red hot-line (not red-hot line) in the branch, as everyone had gone home. First of all, I asked them to identify themselves, and when I was satisfied they were indeed who they claimed to be, they went off to look into it.

About ten minutes later I get a call on my mobile.

“Hello Mr Angry, this is Charlotte from the Premier Account team.” the voice said, clearly knowing who I was, unlike her Indian based colleague of a few weeks ago.

“Hello Charlotte, do you have some good news?”

“Yes, your account has been reactivated, it was disabled as an anti-fraud measure due to some unusual activity.” (more…)

No tags